Shipments and returns
Packages are generally dispatched within 2-3 days after receipt of payment and are shipped via Royal Mail from the UK. We post about twice a week - if you need your item by a certain date please be sure to ask us and we will do our best to accommodate.
Prices are dependent on weight. Starting prices plus shipping times are as follows:
UK: from £2.95
First class (1-2 days)
Europe: from £4.95
5 to 7 business days
Customers in EU countries may have to pay VAT and handling fees upon import before receiving your parcel. We are not responsible for these costs.
Other International: from £5.95
7 to 10 business days
Shipping fees include handling and packing fees as well as postage costs, and postage fees vary according to total weight of the shipment.
We advise you to group your items in one order as we may not be able to group two distinct orders placed separately, and shipping fees will apply to each of them.
We may use recycled and reused packaging where possible to reduce waste.
Why is my order stuck on "processing in progress"?
This status means your order will be picked and packed and then shipped the next time we go to the Post Office. It may be at this stage for 2-3 days but we try to get it done sooner if we can. If you have ordered a shaper or other handmade item, this means it is in the queue to be made, and may be at this status for the stated lead time on the product listing.